Privacy Policy

Legal

Fiera® is committed to protecting the privacy of our customers and have created this Privacy Statement as a means to communicate our privacy practices to our visitors and customers. This Privacy Statement describes how we use, store and protect the information our customers and visitors share with us. This Privacy Statement applies to www.fiera.com (the “Site”). We do not share your personal information with any third parties for any purposes, save for the exceptions noted within this Privacy Statement.

Information Collection and Use

Fiera® collects personal information such as your name, email address, phone number and physical address, when you create an account on our Site or make a purchase. We also collect your financial information—specifically, your credit card number—if you purchase a product. This information is used to respond to your inquiries, process payment, and deliver your purchases to you.

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, offering marketing assistance, providing search results and links (including paid listings and links), and processing credit card payments. These service providers only have access to the information necessary to facilitate the service they provide on behalf of Fiera®; they’re not authorized to use your personal information for any other purposes.

We may be legally obligated to disclose information to the government or other third parties under certain circumstances, such as illegal activity on our Site or in the interest of protecting the safety of our employees or customers. Fiera® reserves the right to disclose personal information to its service providers (as described above), law enforcement, or in response to a formal request in a civil action, court order, subpoena or judicial proceeding as Fiera, in our sole and absolute discretion, deems necessary and appropriate.

Fiera® may transfer personal information as part of a merger or acquisition. You acknowledge that any acquirer of Fiera (or of its assets) may continue to use your personal information as set forth in this privacy statement.

Secure Transactions

Fiera® has security measures in place to protect against the loss, misuse and alteration of the personal information submitted to us. To this end, we employ industry standard technology in protecting your sensitive information on the Site. Your credit card information is highly confidential, and we handle it accordingly. Our software employs Secure Socket Layering (SSL) technology when transmitting your financial information so that your data can be safely transmitted to our servers. The charges on your credit card statement will appear as “Fiera”.

Complete Discretion

Whether Fiera® is shipping to your home, to your work, or to a gift recipient, the delivery will be totally discreet. Our packaging makes no mention of the nature of the contents, so your goods will arrive without a hint at what’s inside. All of our orders are shipped in plain packaging with “Nuelle” as the sender, and there are no logos or graphics to give us away. Once you get past the plain Jane shipping package, the fun of Fiera lays inside.

No Unsolicited Correspondence

Fiera® does not make unsolicited phone calls, or send unsolicited email or postal mail. We will never send you correspondence unless you have requested it, or it is required to complete your transaction. Email is sent to confirm your order, to notify you about backorders, and to supply you with the tracking number for your shipment. We only contact customers by phone when there is a question regarding an order. If you ever receive any unsolicited contact from us, please email Customer Support.

If you change your mind after selecting to receive product updates and newsletters from us by email, you can opt-out by selecting the “Unsubscribe” link present in every email we send.

Cookies

Even though we far prefer the chocolate chip variety, “Cookies” in this context refer to alphanumeric identifiers that make it possible for us to recognize your browser when you visit Fiera.com. By using cookies, we can personalize your return visits and save you time during checkout. None of the information within these cookies is tied to your personal information. You can instruct your browser to refuse all cookies or to notify you when a cookie is being sent. However, if your browser is not set to accept cookies, you may not be able to use some portions of the Site.

Third Party Cookies

We may from time to time engage third parties to track and analyze non-personally identifiable usage and volume statistical information from visitors to our Site. We use this information to administer and improve the quality of our Site. Such third parties may use cookies to track visitor behavior. These cookies are not tied to any personal information nor will they be associated with any individual user or visitor to our Site.

Correcting & Updating Your Information

To update or change any of your personal information, access your Fiera® account by logging in; from there you can modify your preferences as you choose.

Changes to this Statement

Fiera® may update this Statement from time to time; we encourage you to review it regularly. In the event that we make a material change to the manner in which we use your personal information, we shall notify you with a prominent notice on our Site.

Contacting Fiera®

If you have any questions about this Privacy Statement, the policies of this site, or your interaction with Fiera®, please don’t hesitate to contact us.

COMPLIANCE NOTICE

18 U.S.C. SECTION 2257 COMPLIANCE NOTICE

Material in compliance with the record keeping requirements of 18 U.S.C. 2257 and/or 2257

A Custodian of records: 302 Meadowlands Dr., Hillsborough, NC 27278

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